Refund policy

Effective Date: August 2026

At NexKart, customer satisfaction is one of our top priorities. We want our customers to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we are here to assist you according to the terms mentioned below.

7-Day Return Policy

We offer a 7-day return window for eligible products from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.
  • The product must include original packaging, accessories, manuals, and tags (if applicable).
  • The customer must provide the order details and necessary information for verification.
  • The return request must be raised within 7 days of delivery.

Products returned without prior approval from NexKart may not be accepted.

Non-Returnable Products

Certain products cannot be returned due to hygiene, safety, or product nature reasons, including but not limited to:

  • Personal care and hygiene products once opened or used
  • Products damaged due to misuse or improper handling
  • Items missing original packaging or accessories
  • Products modified or altered by the customer
  • Clearance or final sale products (if applicable)

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery with:

  • Order ID
  • Product images/videos showing the issue
  • Delivery details

Our team will review the request and provide the appropriate solution, which may include replacement, return approval, or another suitable resolution.

Return Process

To request a return:

  1. Contact our customer support team at:

    Email: hellonexkart@gmail.com

  2. Provide:

    • Order ID
    • Reason for return
    • Supporting images/videos (if required)

  3. Our team will review your request and confirm the next steps.

  4. Once approved, the product must be shipped back according to the instructions provided by NexKart.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds for prepaid orders will be processed through the original payment method.
  • Refund processing time may vary depending on the payment provider or bank.
  • Refunds will generally be initiated within 5-7 business days after approval.

For Cash on Delivery (COD) orders:

  • Refunds, if applicable, will be processed through a suitable method after verification.
  • Customers may be required to provide valid bank/payment details for receiving refunds.

Shipping Charges

  • Original shipping charges (if applicable) may not be refundable.
  • Return shipping charges may be applicable depending on the reason for return.
  • If the product received is damaged, defective, or incorrect due to our error, NexKart will review and provide appropriate assistance.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped or handed over to the courier partner, cancellation requests may not be accepted.

Contact Us

For any return or refund-related queries, please contact:

NexKart Customer Support
Email: hellonexkart@gmail.com
Website: https://nexkart.in/

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

Sunday & Public Holidays: Closed

Thank you for choosing NexKart. We appreciate your trust and are committed to providing a reliable shopping experience.